Hackers can duplicate legitimate email addresses, and then pretend to be someone within your organization. They will ask you to send a wire transfer or payment urgently for what may seem to be a legitimate purpose.
How can you avoid these scams?
Verify any vendor changes such as a new account number, a new email address or a new payment address. Verify these by calling the person or business directly from the phone number you have on file--not from the email you received!
Be wary of requests to transfer funds that request secrecy or state that action must be taken quickly.
Ask us about dual approval that requires a two-step verification process for completing online transactions. If you suspect fraud, please call our Client Service Officers at 800-396-8141.