Customers do business with organizations that deliver on what they promise. You have far more potential to develop long-lasting relationships and future business success by managing customer expectations in a consistent way. Exceeding expectations is a process that involves setting, monitoring and influencing customer expectations.
In this session, you will learn how to have crucial “setting expectations” conversations with your customers, and discuss the seven principles for expectation-setting. Presenter Katie Lane also offers sure-fire approaches to exceeding customer expectations, so you can walk away with a new perspective and several strategies to build customer relationships based on trust and communication.
VP of Delivery and Master Trainer
Dale Carnegie St. Louis