Meet Your Digital Banking Virtual Assistant
Convenient, 24/7 support for everyday banking
Ready to Get Started?
At Enterprise Bank & Trust, we are first and foremost a relationship bank. We prioritize personal connections, and your dedicated support team, including your Relationship Manager, Treasury Management Officer and Client Service Officers, is always here to answer questions, offer tailored advice and provide deep guidance.
To complement our high-touch service, we have introduced a Virtual Assistant, available directly within online banking and our mobile app. Our Virtual Assistant is built to assist with quick, everyday tasks and straightforward inquiries. Whether you need to find our routing number, check an account balance or navigate online banking features, the Virtual Assistant offers fast, secure answers 24/7.
Key Highlights:
- 24/7 Availability: Access support anytime, including weekends and after business hours.
- Secure & Confidential: Located safely inside online banking and the mobile app, protected by our existing bank security safeguards.
- Instant Self-Service: Handle routine inquiries like checking your balance and finding branch locations instantly.
- Seamless Live Support: Need to talk to a bank associate? The Virtual Assistant will route you to easily connect with a live Client Service Officer during business hours.
Frequently Asked Questions
Find answers about how our Virtual Assistant works and how it supports your banking experience.
What is the Virtual Assistant?
The Virtual Assistant is an interactive tool located inside online banking and our mobile app, designed to help you quickly find information, navigate tools and manage routine account tasks.
Will the Virtual Assistant replace my banker?
No. We remain committed to being your relationship bank and your personal banking team remains at the heart of what we do. Your Relationship Manager, Treasury Management Officer, Client Service Officers and other members of support teams are always your points of contact for strategic guidance, complex account management and financial solutions. The Virtual Assistant simply provides an additional resource that gives you immediate access to self-service answers.
Can the Virtual Assistant give financial advice?
No, the Virtual Assistant does not provide financial or investment advice. It is strictly a tool for general inquiries, account management and platform navigation. For financial guidance, please reach out directly to your Relationship Manager or primary point of contact.
What specific tasks can the Virtual Assistant help me with?
You can use the Virtual Assistant for quick tasks like looking up our routing number, checking account balances, learning how to initiate transfers or navigate online banking features, and locating nearby branches.
How do I start using the Virtual Assistant?
Simply log in to online banking or open our mobile app, then click or tap the "Let's Chat" bubble located in the bottom right corner of your screen.
Is my information safe when using the Virtual Assistant?
Yes. Because the Virtual Assistant resides entirely within our secure online banking environment, your interactions are protected by the same advanced security standards that safeguard your accounts.
What happens if the Virtual Assistant cannot answer my question?
If your request requires additional support, the Virtual Assistant can seamlessly transfer you to a live Client Service Officer during normal business hours.
How can I reach a live representative directly?
Live chat transfers are available within the Virtual Assistant during business hours. You can also contact our Client Service team directly at (833) 896-2850 or (314) 993-6200, or [email protected], available Monday – Friday: 8 a.m. – 7 p.m. CT and Saturday: 9 a.m. – 1 p.m. CT.
Ready to Try It?
Log in to online banking or open the mobile app today and click the "Let's Chat" bubble in the bottom right corner.