New Mexico Wildfires and Straight-line Winds Loan Payment Deferral Program

Frequently Asked Questions

Para obtener información en español, llame al 833- 490-2480.

Effective May 17, 2022, Enterprise initiated a loan payment deferral program for consumer clients impacted by the wildfires and straight-line winds in New Mexico.

This program is available for consumer loans excluding credit cards and overdraft protection loans. Consumer clients may request to defer two (2) monthly loan payments per consumer loan.

Eligibility requirements:

  • Your loan is in good standing, as follows:
    • The loan must be current or within the grace period AND
    • The bank has received the three (3) most recent consecutive monthly payments on the loan you are requesting to defer.
  • Financial difficulty is the result of the New Mexico wildfires and straight-line winds. 
  • Your place of employment, primary residence, or if a mortgage loan, the property securing the mortgage loan, must be located in one of the following New Mexico counties: 
    • Colfax, Lincoln, Mora, San Miguel, Sandoval or Valencia
  • The loan must not be subject to:
    • a current offer for another retention workout option;
    • an approved liquidation workout option;
    • an active and performing Repayment Plan, Payment Deferral Plan or other non-disaster-related Forbearance Plan; or
    • an active and performing mortgage restructure

How do I apply for this deferral?

A DISASTER - CONSUMER PAYMENT DEFERRAL REQUEST AND AGREEMENT can be downloaded here. The request must be signed and returned to the bank using one of the following methods:

  • Scan and email to [email protected] (preferred method) 
  • Fax to 314-810-1070 
  • Visit any branch location with drive up or night-drop capabilities 
  • Mail to Enterprise Bank & Trust; RMG Loss Mitigation; 444 E Santa Fe; Olathe, KS 66061 (Least preferred method)

I can't download or print the form. What should I do?

Contact your local branch or call 833-490-2480 and ask for a copy of the DISASTER - CONSUMER PAYMENT DEFERRAL REQUEST AND AGREEMENT to be mailed to you. Complete and sign the request, and return it to the bank using one of the above methods.

I have more than one consumer loan at Enterprise. Can I request a deferral for each loan?

Yes, borrowers can submit a request to defer two (2) payments for each loan. 

How will this deferral affect any auto-debits?

Any auto-debits set up by Enterprise will be suspended for the deferred payments.  However, due to the timing of the request, payments already in process may not be stopped in time. If a payment cannot be stopped, Enterprise will use reasonable efforts to reverse and refund the payment as quickly as possible. If Enterprise is unable to reverse a payment before it processes, Enterprise will defer the next regularly scheduled payment. Any fees assessed by Enterprise will be waived. You are responsible for stopping and restarting any auto-debits initiated through Online Banking or bill pay.

When will the deferred payment be collected?

The payments will be deferred to the maturity date of the loan, or earlier upon the sale or transfer of the property, refinance of the loan, or payoff of the interest-bearing unpaid principal balance. Interest will continue to accrue on the outstanding balance. Additional interest will not be charged on any amounts deferred. As a result, the final payment may be larger than if payments were made as originally scheduled.  

How does this impact finance charges?

Deferring a payment will result in you having to pay a higher total finance charge than if you made your payments as originally scheduled.  

Will the deferral impact my escrow amount?

Deferring a payment could result in a change to escrow balances. It depends on the amount of and when future payments are received. Any changes to escrow will be reflected in the next scheduled escrow analysis.

Will my credit score be impacted by the deferral?

Payments deferred under this program will not be reported to the credit bureau as past-due. For more information about your credit score, go to:

How long is this program available?

This program will be available as long as it is deemed necessary. Enterprise reserves the right to terminate this program, without notice, at any time.

I need more payment relief. What should I do?

Please call 833-490-2480. A Resolution Management Associate will answer your questions and determine the next steps.

I would like to speak to someone about the program. Who should I talk to?

Please call 833-490-2480. A Resolution Management Associate will answer your questions and determine the next steps.