Wire Transfer System Upgrade

As we continue to invest in technologies that enhance the speed, security and efficiency of your financial operations, we are transitioning to a state-of-the-art wire transfer software platform as of June 1, 2026.

This backend enhancement will unify our internal processing systems for domestic and international wires, integrate real-time fraud validation and accelerate transaction turnaround times.

While this upgrade provides substantial benefits, it introduces strict formatting requirements and technical validations that change how wires must be entered and managed. To ensure a seamless transition and prevent any disruptions to your payments, please review the changes you can expect below.

Critical Changes To Be Aware Of

The following changes are the most crucial or time-sensitive elements of this upgrade. To prevent wire rejections, automated cancellations, processing delays or potential loss of funds, please review these items immediately.

Mandatory Update of Saved Recipients and Templates (Action Required)

What is changing: Every saved wire recipient, template, and pre-scheduled or recurring series wire currently stored within online banking must be manually reviewed and updated to comply with the new system's formatting criteria.

Timing: This must be completed prior to the launch date to avoid immediate transaction failures when the new system goes live.

Processing/Cutoff Times

Neither foreign currency wires nor international wires from consumer accounts can be completed on the weekends or after the 3 p.m. CT cutoff time in person or via phone call.

Elimination of Manual Reviews

What is changing: Under our new highly automated software platform, the Enterprise Bank & Trust Wire Transfer Team will no longer manually review, intercept or correct international wires that contain typographical errors, misplaced information or invalid data.

Impact: Any data entry error will trigger an automatic system failure, return, cancellation or potential loss of funds.

Strict Automated Validation & Initial "Failed" Status Workflows

Our new system introduces immediate technical validation rules that alter how statuses display in online banking:

• Foreign Currency (FX) Wires: International wires sent in foreign currencies will initially display a "Failed" status in online banking. Please do not panic or call us for this specific status. This is a normal part of the new workflow. Our International Banking Department will manually review these entries throughout the day to apply the appropriate exchange rate and update the status to "Processed" or "Cancelled." A team member will call you directly for every foreign currency wire to provide the processing rate or outline the error.
• Invalid SWIFT/BIC Codes: Wires containing invalid or unrecognized SWIFT codes will automatically drop into an immediate "Failed" status in online banking upon submission.
• Note: If an international wire sent in US Dollars (USD) drops into a "Failed" status, this is not an automated hold, and you should contact the bank to investigate.

Pre-Transition Service Freezes

To facilitate a secure transition to the new system, please plan around the following temporary service freezes:

May 25-29, 2026: Drawdown & Reverse Wire Setup Freeze

• New drawdown (reverse wire) authorizations cannot be set up or technically established in our system during this week.
• While we can accept new paperwork during this timeframe, the system activation will be delayed until after May 29. If you rely on a new drawdown authorization for payroll or time-sensitive vendor distributions during this week, please ensure your paperwork and initial drawdown request is finalized and submitted in advance.
• Note: All current, active drawdown authorizations already established in the system will continue to be processed without any downtime or interruption.

May 20-June 1, 2026: Email Advice Distribution Freeze

• The new wire system consolidates notification settings for USD and foreign currency wires, and incoming and outgoing wires. Changes to client wire email advice distribution lists cannot be made during this time.

Online Banking Layout & Formatting Rules

You may see minor changes to descriptions of wires in online banking. Additionally, the new platform strictly maps data fields. Entering information into incorrect boxes or including unsupported characters will cause an automated rejection.

• Beneficiary Address Fields: All beneficiary (AKA recipient or creditor) address fields are fully mandatory on international wires and must be strictly segmented:
  • Address Line 1: Must contain only the street address.
  • City/Province Field: Must contain the city, followed by a comma, and then the province or state (e.g., Toronto, Ontario).
  • Postal Code Field: Must contain only the alpha-numeric postal code.
  • Entering address information into incorrect fields will lead to automated payment failures or cancellations.
• Correct Placement of International Bank Clearing Codes: Any external regional clearing codes (e.g., sort codes, IFSC codes, bank codes, transit codes or branch codes) must be typed into the "Message to Beneficiary" field. This field is not available on the recipient creation screen. Instead, you must input it on the template screen after creating a recipient, if needed. We recommend sending the wire directly from a saved template to ensure these vital codes remain properly attached to every subsequent submission.
• English Character Requirements: Invalid or hidden text formatting characters will trigger an instant "Host Failed" status. We strongly recommend manually typing in all wire instructions in English rather than copying and pasting from external PDFs or emails to ensure no non-supported hidden characters are injected into the text fields.
• Official Bank Database Overwrites: Bank names on outgoing wires will automatically update and populate based on the official international financial database records linked to the entered routing number or SWIFT code, not based on the text you manually type. If you input an invalid routing number or SWIFT/BIC code, the funds will be directed to the wrong bank or branch address.
• Account, IBAN and SWIFT/BIC Dropdown Mechanics: When setting up online banking wires using the Account, IBAN and SWIFT/BIC dropdown menus, the traditional account number will not carry over.
  • The IBAN (international bank account number), required when sending wires to the countries listed here, will operate as the proper IBAN. The "IBAN" dropdown selection for international wires will now state "DO NOT USE" and should no longer be utilized, as it will cause the wire to go into failed status.
  • Mexico Only (CLABE): Mexican CLABE numbers must be placed explicitly in the account number field, and the Account and SWIFT/BIC dropdown option must be selected.

Wire Processing & Status Tracking

Learn how your transaction tracking, fraud protection and posting timelines are changing:

• Immediate Hard-Posting: Wires will no longer appear as "Pending" in your online banking activity center. Submitted wires are instantly hard-posted against your account balances, showing immediately as a standard posted transaction.
• Real-Time Fraud Validation: All outgoing and incoming wire transfers will pass through real-time fraud validation to capture and block fraudulent activity.
• International Status Tracking: An international wire will not display a "Processed" status until the external correspondent institution has fully released the funds. If your wire is transmitted later in the business day, it will still process at Enterprise that day, but your account debit and email advice confirmation may not populate until the following morning.
• Automated USD International Wires: Cross-border wires denominated in USD sent via online banking are now entirely automated, bypassing manual queues and resulting in significantly accelerated turnaround times.

In-Branch & Telephone Experience Enhancements

Operational improvements for clients executing wires in person and via phone or handling rate-sensitive transfers:

• Paperless In-Person Wires: On weekdays prior to the cutoff time, branch associates will now enter international wire data directly into our platform rather than transcribing your details from a paper wire form, heavily reducing data-entry errors and speeding up processing.
  
• Instant Consumer Disclosures: For consumer accounts, federal pre-payment and final wire disclosures will generate automatically at the time of transaction entry. This removes the need to wait around the branch or stay on hold during phone wires; telephone disclosures will be read during your initial call.
• In-Person FX Rates: Clients initiating foreign currency wires at an Enterprise branch will receive a binding, real-time FX rate at the time the wire is initiated.
• Special FX Rates via Phone: If you are sensitive to foreign exchange rates or are completing a large FX wire, the wire may be eligible for a special rate by phone. Simply call our main bank line at (833) 896-2850 and ask to submit your wire directly with our International Banking Department via phone with an authorized signer.

Support & Next Steps for Clients

1. Log in to online banking today to review your saved Templates and Recipients against the new address formatting guidelines.
2. Manually re-enter or update any bank clearing codes, moving them out of hidden fields and into the Message to Beneficiary field.
3. Coordinate with your payroll and accounting teams regarding the temporary drawdown/reverse wire setup freeze between May 25-29, 2026.

We are committed to ensuring this transition is smooth and disruptions are minimized. With questions or for assistance updating your saved wire templates, please reach out to us at (833) 896-2850, option 4; or for those calling internationally, (314) 993-6200, option 4.